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couldn't load any image
Author Text

Stefan
Guest
Quote
2012-10-31 02:22:14

Hello there,
I installed WebsitePainter and it works fine. Unfortunately I couldn't load any picture.
I tried single Image, Image Slideshow and Image Gallery. Without any result.

I work on Mac OS 10.7.5; WebsitePainter 2.1.1
Error Msg.: "Could not load the image"

BR, Stefan


niko
Moderator
Quote
2012-10-31 07:57:51

Hi,
that's strange. How are you adding your images? By selecting the "image ..." button in the property window of the image element? Or by dragging the image into WebsitePainter?
Maybe you are trying to load an image of an unusual file format? Images must be usually of either .jpg or .png in order to work. Or maybe your image is very big and cannot be loaded because of that?


Stefan
Guest
Quote
2012-10-31 10:24:14

I tried to insert an image via "Insert Image" button. After that I could select a picture - but after clicking on "OK" there appears the error msg.

I also tried different image types and sizes - but without success.

Do you have any further idea? What about the image folder? Could there be any problem?

Thanks,
Stefan


erik
Registered User
Quote
2012-10-31 14:39:27

Maybe try from another folder, yes. Maybe it helps.


chris_kuechler
Registered User
Quote
2013-07-14 20:29:35

Hi there,

I've got the same message. Did anyone got a solution for that?

Thanks,


Chris


chris_kuechler
Registered User
Quote
2013-07-14 21:09:59

I've got this error on

Mac Mountain Lion
Website Painter 2.2

The pictures are lying on the same directory like the wspd file. They are synchronized with Dropbox.
The volume is not the system volume.

If I use adding files from the system volume or the user directory than it works.

regards

Chris


niko
Moderator
Quote
2013-07-16 07:13:06

From what you describe, it sounds like something went wrong with the file names. I think it could be that your Dropbox mounted volume file system maybe is case sensitive? The default file system of Mac systems usually isn't. So maybe something went wrong there, if this is the problem. A solution / workaround then would be this:
If you have a file named like

SomeImage.jpg

rename it to

somejmage.jpg

And add it to WebsitePainter then afterwards. So, basically just use lowercase letters for your files. If it works then, then it was a problem with the case sensitive file system of your dropbox account. The temporary workaround would be then to just rename all image file names to lower case letters. Maybe there is also a dropbox option for using case insensitive file names?

(BTW: you also sent this using the support request form, but I wasn't able to answer since the mail adress you specified didn't exist)


chris_kuechler
Registered User
Quote
2013-07-21 22:36:58

Thank you for your response.

I've checked this out and you were right. It depends on the case sensitivity of the file name / directory name, it doesn't depends on Dropbox itself...
Unfortunately "Dropbox" as directory is case sensitive as default and I use is also in all other possibilities...

But why WebSitePainter has this problem ? I'm opening data from case sensitive filenames / directories with other programs and it seems never be a problem ....

best regards

Chris


niko
Moderator
Quote
2013-07-24 06:45:34

It is probably a bug, and it wasn't spotted before because case sensitive file systems aren't that common on Mac OS X. I'll have a look into that and try to fix it with the next free update. Thanks for reporting!


chris_kuechler
Registered User
Quote
2013-07-24 22:18:49

Good news.....

Thank you for fixing it soon :-)

best wishes

Chris


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